Meet Kylie Fitzgerald,
Senior Rostering/
Care Coordinator
A Vital Role in Client and Staff Harmony
As the Senior Rostering/Care Coordinator, Kylie oversees the intricate task of managing rosters for both participants and staff. Her role goes beyond just scheduling; Kylie takes the time to truly understand the needs of the clients and the unique qualities of the staff to ensure the best possible matches. This personalised approach guarantees that clients feel supported, valued, and fulfilled in their day-to-day lives.
Experience and Skills That Make a Difference
Kylie has been working in the disability and support services field for over two years. Her experience, coupled with a compassionate and empathetic nature, allows her to build strong relationships with clients and staff alike, creating a harmonious and effective support network.
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​A Career Transition to Fulfillment
Kylie’s career journey began in the corporate world, but as she grew older, she became more aware of the challenges many people face in accessing the support they need. This realisation inspired her to make a career change into the disability and community care sector, where she could make a real difference in people’s lives. The shift to this rewarding field has brought Kylie immense purpose and fulfillment.
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​What Kylie Loves About Her Work
For Kylie, the most fulfilling aspect of her role is knowing that she is making a positive difference in the lives of her clients. Each day is different, and the smiles on her clients' faces are a constant reminder of the impact her work has. Kylie finds joy in helping people receive the quality care and support they need, and this daily reward motivates her to give her best.
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​Guided by Core Values
Kylie’s personal values centre on dignity, respect, and empowerment. She believes everyone deserves the right to make their own decisions and live their lives the way they choose. This belief aligns perfectly with the mission of Community Carers NSW to empower and support clients with compassion and integrity.
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A Memorable Transformation
One of Kylie’s most impactful experiences involved a client who was initially reluctant to accept support and struggled with multiple aspects of daily life. With Kylie’s thoughtful coordination and the right staff matched to the client, the transformation was remarkable. The client, who once avoided social interactions and engaged in unsafe behaviours, now welcomes support workers into their home daily, goes out for dinners, and embraces a more fulfilled and structured life. Witnessing this complete turnaround has been a highlight of Kylie’s career.
Advice for Aspiring
Disability Support Workers
Kylie emphasizes the importance of compassion and empathy for those considering a career in disability support. She encourages aspiring workers to approach the role with the intention of making a positive difference in people’s lives, understanding that every individual is unique and requires personalised care.
Fun Facts That Show Her Adventurous Spirit
This year, Kylie and her husband travelled the world, and she fell in love with the beautiful city of Rome. Her love for exploration reflects her adventurous and open-minded personality.
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Relaxation and Family Time
Outside of work, Kylie enjoys spending time with her husband and two daughters. She also loves diving into a great novel, finding peace and joy in both family moments and quiet reading time.​
